In addition to being a committed, high-quality service provider for all of your network needs, OmniNet believes in long term relationships with our clients. Our support services are designed to offer customer high uptimes on their overall IT Infrastructure. We believe maximizing support is the key to retain our clients. We consider the handover of a network solution to you to be only the beginning of a long and mutually beneficial association.
- Omninet offers Support Services for your network, with a response time of under 4 hoursfor customers within Chennai and industry-standard response times for clients in other parts of the country
- Our Support Team is well qualified and up-to-date with the latest networking practices
- Our extensive experience in maintenance of networks spans more a decade
- Ensuring minimal downtimes is our highest priority to ensure that your work carries on with as little delay or disruption as possible - we even provide standby support wherever possible
- Constant support services mean that we are geared at all times to handle different types of issues that may arise - availability of parts and spares is ensured through our well stocked inventory
- Our team and practices are streamlined with use of CRM for Support issues, and a well defined system of responsibility and chain of escalation
- In addition to our in-house support team, we also have direct tie-ups with manufacturers' support teams to ensure further streamlining and reduction in response times.
Salient features of Support services offered are:
- Installation & Configuration support
- Onsite support for clients under warranty/ Annual Maintenance contract
- Per call support for clients not under warranty or maintenance contract
- Telephone support
- Remote troubleshooting support
- Full equipment spares for standby support
- Level 1 training to clients
- Back to back arrangement with manufacturer for product support
- Helpdesk to log client support calls
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